zk567 Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy explains how zk567 (operating at zk567.win) collects, uses, stores, and protects the personal information of players who register and use the platform. It applies to all interactions with zk567, including through the website on desktop or mobile browser, and through the zk567 App.

By creating an account on zk567, you confirm that you have read and understood this Privacy Policy and that you consent to your personal data being processed as described here. If you do not agree with this policy, you should not register or use the platform.

We are committed to handling your data responsibly. zk567 is a platform built for Pakistani players, and we understand that trust is fundamental to that relationship. The purpose of this document is to be genuinely transparent about our data practices — not to bury important details in language designed to confuse.

2 Data We Collect

zk567 collects personal information when you register an account, use the platform, make deposits or withdrawals, or contact the support team. The categories of data we collect are as follows:

Registration Data

• Full name
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number
• Country of residence
• Username and account credentials

Verification Data

To verify your identity before processing withdrawals or when required for account security, we may request:

• National Identity Card (CNIC) number and a copy of the document
• Passport or other government-issued photo ID
• Proof of payment method ownership (e.g., screenshot of your JazzCash or Easypaisa account in your name)

Transaction Data

• Deposit amounts, dates, and payment methods used (JazzCash, Easypaisa, Raast, bank transfer, cards)
• Withdrawal requests and payout records
• Bonus activations and wagering history
• All amounts are denominated in PKR

Gaming & Activity Data

• Games played, bet amounts, and outcomes
• Sports bets placed, markets selected, and settlement records
• Session duration and login timestamps
• Device type, browser, operating system, and IP address
• In-app navigation patterns and feature usage

Communication Data

• Support chat transcripts and email correspondence
• Feedback or complaints submitted through the platform
• Marketing preferences and communication opt-in status

3 How We Use Your Data

The personal data we hold is used for the following purposes:

We do not use your personal data to build advertising profiles or to sell targeted advertising. Any marketing communications from zk567 are directly related to your use of the platform, such as bonus offers or promotional updates, and can be opted out of at any time through your account settings.

4 Payment Data

All financial transactions on zk567 are processed in PKR through our payment partners. The platform supports JazzCash, Easypaisa, Raast, bank transfers, and supported cards and mobile wallets. Payment data is handled as follows:

• zk567 does not store full card numbers, CVV codes, or complete mobile wallet credentials on its own servers.
• Payment processing is handled by third-party processors who operate under their own security standards and data protection obligations.
• We retain records of transaction amounts, dates, and payment method types for account management and fraud prevention purposes.
• Proof of payment method may be requested as part of the identity verification process before a withdrawal is approved.

5 Data Sharing

zk567 does not sell, rent, or share your personal data with third parties for commercial purposes. Data is shared only in the following limited and necessary circumstances:

Payment Processors

To process deposits and withdrawals in PKR, we share relevant transaction details with our payment partners (such as JazzCash, Easypaisa, and bank transfer processors). These partners receive only the data required to complete the specific transaction.

Game and Platform Providers

Third-party game studios that supply games available on zk567 may receive anonymised session data to support game functionality and technical auditing. They do not receive your full personal profile.

Identity Verification Services

Where automated identity verification is used, relevant documents and data points may be shared with a third-party verification provider. These providers are contractually bound to use the data solely for verification purposes.

Legal and Regulatory Requirements

zk567 may disclose personal data to relevant authorities if required to do so by applicable law, court order, or to protect the safety and security of users and the platform. We will notify affected users where we are legally permitted to do so.

6 Data Retention

zk567 retains personal data for as long as your account is active and for a reasonable period afterwards as required for record-keeping, fraud prevention, and dispute resolution purposes. The general retention periods are:

• Account data: Retained for the duration of your account and for up to 5 years after account closure.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to support financial record-keeping requirements.
• Identity verification documents: Retained for as long as the account remains active, and for up to 5 years after closure.
• Support correspondence: Retained for up to 3 years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or request deletion.

When data is no longer required for its stated purpose, it is securely deleted or anonymised so it can no longer be linked back to you.

7 Security Measures

Protecting your personal data is a core responsibility at zk567. The platform employs the following security measures:

• All data transmitted between your device and the zk567 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account access is protected by password authentication, and players are encouraged to use strong, unique passwords.
• Sensitive data at rest is stored using appropriate encryption and access controls, limiting who within the organisation can access it.
• Transaction monitoring systems are in place to detect unusual account activity and potential fraud in real time.
• Staff with access to personal data are subject to confidentiality obligations and receive training on data handling responsibilities.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also have a responsibility to keep your account credentials secure and to contact us immediately if you suspect unauthorised access to your account.

8 Cookies & Tracking

zk567 uses cookies and similar technologies to operate the platform, maintain your session, and understand how the site is being used. The types of cookies we use are:

Essential Cookies

These are necessary for the platform to function. They keep you logged in during your session, remember your language and display preferences, and ensure the security of your session. These cookies cannot be disabled without affecting platform functionality.

Analytics Cookies

We use analytics tools to understand how players navigate the platform — which pages are visited most, where players encounter issues, and how the mobile app is used. This data is aggregated and anonymised. It helps us improve the experience for Pakistani players without identifying individual users.

Performance Cookies

These cookies help the platform load faster and more reliably by remembering settings and preferences from your previous session. They do not collect personal information and are not used for marketing.

Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in or using some features of the platform. The zk567 App uses equivalent technologies to cookies to maintain sessions and collect analytics — these can be managed through your device's app settings.

9 Your Rights

As a player on zk567, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team at [email protected].

Right to Access

You can request a copy of the personal data that zk567 holds about you. We will provide this within a reasonable timeframe following identity confirmation.

Right to Correction

If any of the personal data we hold about you is inaccurate or out of date, you can request that it be corrected. You can update basic account information directly through your account settings, or contact support for changes that require manual processing.

Right to Deletion

You can request that your personal data be deleted. Note that some data — particularly transaction records — must be retained for the periods described in Section 6 regardless of a deletion request, as they are required for legal and fraud prevention purposes. Where data cannot be deleted, it will be anonymised where possible.

Right to Withdraw Consent

Where your data is processed on the basis of consent — such as marketing communications — you can withdraw that consent at any time through your account settings or by contacting support. Withdrawing consent for marketing does not affect your account or access to the platform.

Right to Object

You have the right to object to certain types of data processing, particularly where the processing is not strictly necessary for providing the service. Contact support to raise an objection and we will review it promptly.

10 Minors

zk567 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the registration and withdrawal process. If it is found that an account belongs to a person under 18, the account will be closed immediately, any balance will be dealt with in accordance with the Terms and Conditions, and all associated personal data will be deleted as quickly as reasonably possible.

If you believe that a minor has registered on zk567 using false age information, please contact the support team immediately so that the account can be investigated and closed without delay.

11 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes in the services we offer, or changes in applicable legal requirements. The date at the top of this page always reflects when the policy was last revised.

When we make material changes — changes that significantly affect how your data is used or your rights as a player — we will notify registered players via email or through an in-platform notification before the changes take effect. Minor clarifications or wording updates may not be separately notified, but the page will always carry the most current version.

Your continued use of the zk567 platform following any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with an updated policy, you are entitled to close your account by contacting the support team.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, the zk567 support team is available 24 hours a day, 7 days a week.

You can reach us via live chat on the platform or by emailing [email protected]. Please include your registered username or email address in your message so we can locate your account quickly.

For questions specifically related to responsible gaming or self-exclusion, the Responsible Gaming page has dedicated guidance and tools. For questions about withdrawals and payment methods, visit the Withdrawal page.